FFP's two Contact Centers in California and Massachusetts are uniquely positioned to support the comprehensive needs of our clients. In addition to our state-of-the-art inbound and outbound call centers, we also provide a full range of email response management and web chat support services. Representative client projects include:

• Customer Support
• Order Processing
• Customer Relationship Management (CRM)
• Lead Generation and Qualification
• Conference / Seminar Registration
• Reservations
• Returns Management
• Dealer Locator
• Catalog / Literature Requests
• Marketing Research
• Third Party Verification
• Product Registration
• Cross-Sell and Up-Sell
• Complaint and Issue Resolution
• Membership Retention
• Database Cleaning and Updating
• Application Processing
• Customer Surveys
• Infomercial and Radio Response
• Trade Show Follow-up