FFP Global is a full service outsourced solution provider specializing in call center and fulfillment services for a wide array of industries and organizations; ranging from apparel brands, to celebrity fan clubs, to pharmaceutical companies.

As a single point of contact we develop and manage a variety of integrated programs for consumer and business markets.

Our services are designed to meet even the most demanding client needs. We are committed to providing top-quality services at very competitive rates and we pride ourselves for being extremely responsive and available to our clients. For example, since we have fulfillment centers in both the east and west coasts, FFP Global can decrease client shipping costs and quickly distribute products.

FFP Global makes it possible for our clients to reduce expenses and capital expenditures, improve customer experiences and maximize revenue growth - among many benefits. The broad range and depth of our services, enables clients to better focus on their core competencies.

Primary Service Offerings

• Product Fulfillment
• POS Warehousing and Distribution
• Inbound and Outbound Teleservices
• Contact Center (Telephone, Fax, Email, Web Chat)
• Inventory Management
• Order Processing / Management
• E-Commerce Implementation
• Returns Processing / Reverse Logistics
• CRM Application Development and Integration
• Marketing Program Management

Clients have the flexibility to take advantage of our complete end-to-end customer lifecycle offerings, or select individual services to complement their internal capabilities. Whether it's helping our clients acquire, engage, fulfill and retain customers, FFP Global does whatever it takes to meet program objectives.

An Innovative Approach To Client Service

FFP Global was established in 1996 by our President and CEO Elise Chow. Her vision for creating FFP Global was to support the growing need for established businesses, ecommerce companies and organizations to take advantage of emerging market opportunities in a cost efficient and scalable manner.

By introducing innovative business processes and employing "best-of-breed" technologies to the call center and fulfillment worlds backed by integrated capabilities, FFP Global established a truly unique solution. The success of this approach was validated in our first year of operation, where we established significant relationships with several Fortune 100 companies.

Over the last twelve years, we have greatly expanded our client base, solution offerings and resources. Since we realize our clients live in a challenging and dynamic environment, FFP Global is constantly innovating and investing in our capabilities while at the same time adding to our talented employee base. In all respects, we maintain unique client partnerships. A number of clients even have offices at FFP Global facilities.

Contact us today to find out how our services and people will benefit your company or organization. See just how responsive we really are!